To get into a program or area of information.

A letter of the alphabet.

The four keys on your keyboard that have arrows on them. On newer keyboards, there are 2 sets of keys with arrows. The Num Lock key must be activated to use the numbers on the set of arrows with numbers.

A key on the keyboard that allows you to use either UPPER or LOWER case (meaning capital letters or small letters).

See Come Back

To close out a Repair Order or Estimate. Closing Out will take it off of the Service Writer List and send it to history. This closes the Repair Order as a sale or if it is an Estimate it will be saved to the History List for future use.

This field is available to enter an employee code as to mark that this technician had done this specific Labor before. It could have been that the employee had done this Labor incorrectly or that the Vehicle came back with the same Problems.

This is the small blinking square on your computer screen that lets you know where you are. It is at this square that the computer wants you to type in your next instruction.

Information.

A file composed of records, each containing fields together with a set of operations for searching, sorting, recombining and other functions.

Any printer that produces characters made up of dots using a wire-pin print head. The quality of output from a dot-matrix printer depends largely on the number of dots in the matrix, which might be low enough to show individual dots or might be high enough to approach the look of fully formed characters. Dot-matrix printers are often categorized by the number of pins in the print head, typically 9.

The exchange of text messages and computer files over a communications network, such as a local area network or the Internet, usually between computers or terminals.

A key, on the keyboard that can be found in the upper left corner. It is marked "Esc". As a key it performs the function of exiting out of a field or section.

A location in a record in which a particular type of data is stored. The EMPLOYEE record might contain fields to store Last Name, First Name, Address, City, State, Zip Code, Hire
Date and so on. Individual fields are characterized by their maximum length and the type of data that can be placed in them. It can also be a space on a screen from where the user can enter a specific item of information.

The information you type into the computer gets put into a storage called a file.

To print a Repair Order and label it a Final Print. This will prevent any further changes to the Repair Order.

Program used to produce Repair Order and management reports based on the tracking of sales, Customers, Vehicles, inventory, etc. This is the best program on the market!

The purpose of, or the action carried out by, a program or routine.

The row of keys at the top or left hand side of the keyboard that have an F in front of a number. They go from F1 to F12 and are called FUNCTION KEYS.

See Print Out

Repair Orders or Estimates that have been Closed Out under certain Customer accounts or Vehicles. These Repair Orders and Estimates can no longer be found on the List of open Repair Orders.

Keys that when used in conjunction with each other produce a command to do a certain routine in the program. Also known as a short cut key or an accelerator.

A non-impact printer that sprays liquid ink through tiny holes located in the print head to form characters or graphics on the paper. Ink-jet printers are competitive with some laser printers in price and print quality if not in speed. However, the ink, which must be highly soluble to avoid clogging the nozzles in the print head, produces fuzzy-looking output on some papers and smears if touched shortly after printing.

When you type something into the computer.

A printer that is based on the technology used by photocopiers. Due to its complexity the drawback of a laser printer is that it offers less paper-handling flexibility than dot-matrix printers. Both multi-Part forms and wide-carriage printing, for example, are better handled by line printers, dot-matrix printer and inkjet printers.

To "sign on" or to "sign off" of a network of computers. If you have a network with a main computer and several "remote" computers, you will have to tell the remote to Log In to the network, or the main computer. Likewise, if you are done using the remote
computer, you will need to log out of the network. This is necessary so that the main computer "knows" who is currently using it so it can properly handle the signals.

This is the first screen of the software. You may enter any of the areas listed on this screen by either left mouse button clicking on whatever area you want or if you have touch screen capabilities you will be able to touch the button on the screen to go to that area. Upon selecting an area to enter the first time, you will be required to log on to the system. A user dialog box will appear to log the user on.

On a computer screen, a menu is a List of available topics or programs for the user to run. Most computer programs will have a menu where you can select certain functions.

These are the least amount of requirements for a system to run a particular software. These requirements are usually hardware based, such as processor speed, amount of RAM, hard drive space, etc.

This is the "screen" or "TV" Part of your computer. There are several types of monitors.

A small device that allows the user to "point" to menu selections on the screen and then "click" a button to start the operation of the selection. A mouse cannot type "text" on the screen but is a handy way of learning to operate a computer with little training. The mouse is very good for certain applications like graphics and pictures and "painting" with the computer.

An on-screen element whose location changes as the user moves the mouse. Depending on the location of the mouse pointer and the operation of the program with which it is working, the area of the screen where the mouse pointer appears serves as the target for an action when the user presses one of the mouse buttons.

Novell is a company that designed software specifically for networking computers together. Some MFS Users that are multi-users now use Novell software for their network. MFS works within the Novell network.

Characters that are anywhere from 0 to 9.

Printed copy of information from the computer on paper.

Pressing this button allows you to see a print preview of the whole Repair Order or Estimate and the Reports before sending the job to the printer. This will not automatically print the document until the user confirms the Print of the document. This feature allows the user to look over the document before it is actually printed.

A collection of information gathered together and stored is called a record.

This grid Lists out all the reports that are currently available to run. Currently, the available reports are Profit Report and Sales Report. The Profit Report is a report that Lists out the profit on RO's that were closed as sales. Based on the costs of inventory used and which technician performed the Labor, it calculates the costs and reports the profit based on the Sold For totals. The Sales Report displays the totals of all RO's that were closed as sales in a certain time period. To run a report simply SELECT the report to run.

This is the heart and soul of SuperFRED. This is where all the work that is currently being done today is stored. This is the 'Rack on the Wall' so to speak. The basic data for each RO or Estimate is sorted out here, by columns. Select the top of any column and the data will sort by that column.

To move up or down or side to side a screen to view information.

A vertical or horizontal bar at the side or bottom that can be used with a mouse to view different areas of a display.

This is the main section of the software. This is where you go to generate Repair Orders (RO's) and Estimates. This is also where you will enter a payment when the RO is complete and the Customers come in to pick up their cars. You can also access the Customer / Vehicle history file cabinet and the inventory file cabinet from this area.

A key on the keyboard which, when pressed along with another key, will give the key an alternative meaning. An example would be holding down the shift key and pressing a letter key will make it come out in uppercase. Holding down the shift key and pressing a numbered key will make the symbol above that number come out.